Return & Warranty
RETURN POLICY
1) 60 DAY RETURNS: If you are not 100% satisfied with your purchase, you can return your qualifying item(s) for a refund within 60 days of purchase.2) Returned item must be unused and with the original packaging; Used items are not applicable for any return.
3) Return Procedure
a. Contact our Customer Support Team at info@joyldias.com or through livechat with your order number to obtain a Return Authorization (RA) number before shipping your return, indicating the return reason.
b. We might ask you to take photo(s) on the product in case of defective return.
c. Once you receive the RMA email with Return Instructions:
- Wrap the item(s) carefully in its original condition and packaging.
- To properly assist you during the return process, please save the tracking info provided to you and email that information to us. This will better assist us in tracking any issues that might occur during transit.
4) Return Shipping
a. We'll provide prepaid return label if the return is a result of our error (errors include, but are not limited to: damaged or defect shipment, wrong item sent etc.).
b. For buyer's remorse return, we will not cover return shipment cost. We will, however, charge a 10-20 % restocking/cancellation fee as the case maybe. Buye's remorse covers, but is not limited to:
Accidental orders, Cancellation after ship out, Items no longer needed/wanted
WARRANTY POLICY
The customer's purchase is covered by a 1 Year Limited Warranty. All electronics and hydraulic pumps are covered by a industry standard 360 days warranty from the date of the purchase.Artisthandbeauty.com shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as, fire, water damage, freeze, etc.
Artisthandbeauty.com reserves the right to replace any discontinued item with a like or similar item.